Full Text Full Text (PDF) Alert me when this article is cited Alert me if a correction is posted Citation Map Email this article to a Colleague Similar articles in this journal Similar articles in PubMed Alert me to new issues of the journal Add to My Articles & Searches Download to citation manager Citing Articles via HighWire Citing Articles via Google Scholar Articles by Jackson, C. T. Articles by Donahue, S. A. Search for Related Content PubMed Citation Articles by Jackson, C. T. Articles by Donahue, S. A. Patient Satisfaction, Quality of Life Crisis and Emergency Treatment Quality of Care, Practice Guidelines Related Article

Clients' Satisfaction With Project Liberty Counseling Services

OBJECTIVE: Satisfaction with 11 aspects of service quality and four domains of effectiveness was assessed for counseling services offered through Project Liberty after the September 11, 2001, attacks on the World Trade Center. METHODS: A total of 607 Project Liberty service recipients completed anonymous questionnaires, telephone interviews, or both. The 11 aspects of quality were counselor respect for client, willingness to listen, cultural sensitivity, speaking the same language as the client, amount of counseling time, convenience of meeting time and location, information received, whether the service would be used again, whether the service would be recommended to friends or family, and overall quality of service. The four effectiveness domains were daily responsibilities, relationships, physical health, and community involvement. RESULTS: At least 89 percent of service recipients rated Project Liberty as either good or excellent across 11 service quality dimensions and four effectiveness domains. The counselor's respect for clients and his or her cultural sensitivity were rated particularly favorably. CONCLUSIONS: These ratings suggest that, from the viewpoint of these recipients of counseling services, Project Liberty counselors were largely successful in providing accessible, acceptable, and useful services after the World Trade Center disaster. Such evaluations can be conducted in a cost-effective manner and integrated with evidence-based practice to ultimately ensure that recipients of counseling receive the most efficient and effective interventions.

Related Article:

Project Liberty: New York's Crisis Counseling Program Created in the Aftermath of September 11, 2001

Sheila A. Donahue, Carol B. Lanzara, Chip J. Felton, Susan M. Essock, and Sharon Carpinello
Psychiatr Serv 2006 57: 1253-1258. [Full Text] [PDF]

This article has been cited by other articles:

				S. A. Donahue, C. B. Lanzara, C. J. Felton, S. M. Essock, and S. Carpinello Project Liberty: New York's Crisis Counseling Program Created in the Aftermath of September 11, 2001 Psychiatr Serv, September 1, 2006; 57(9): 1253 - 1258. [Full Text] [PDF]

				C. T. Jackson, N. H. Covell, K. M. Shear, C. Zhu, S. A. Donahue, S. M. Essock, and C. J. Felton The Road Back: Predictors of Regaining Preattack Functioning Among Project Liberty Clients Psychiatr Serv, September 1, 2006; 57(9): 1283 - 1290. [Abstract] [Full Text] [PDF]

Get information about faster international access.

Privacy Policy

Copyright © 2006 American Psychiatric Association. All rights reserved.

Home | Search | Current Issue | Past Issues | Subscribe | All APPI Journals | Help | Contact Us